= htmlspecialchars((string)($ticket['ticket_no'] ?? ''), ENT_QUOTES, 'UTF-8') ?>
= htmlspecialchars((string)($ticket['customer_email'] ?? ''), ENT_QUOTES, 'UTF-8') ?>
= htmlspecialchars((string)($ticket['subject'] ?? ''), ENT_QUOTES, 'UTF-8') ?>
= htmlspecialchars((string)($ticket['status'] ?? 'open'), ENT_QUOTES, 'UTF-8') ?>
= htmlspecialchars((string)($ticket['last_message_at'] ?? ''), ENT_QUOTES, 'UTF-8') ?>